That one of the tricks Tesla is figuring out is how to cook the books on these figures.
I drive an ICE Subaru, and I love it. But some friends visited and didn’t tighten the gas cap once, which put the infotainment system into a fit, which put a bunch of other systems into a conniption, systems totally unrelated like ABS. (?!) The issue persisted across restarts and ultimately required servicing.
How was this recorded? User error. In part because there is a dealership between me and the manufacturer that is responsible for servicing the vehicle.