Rite Aid banned from using face recognition software after false ID shoplifters
techcrunch.com
techcrunch.com
I think it would be better to actually change things. This and other everyday examples show that this means overcoming capitalism.
Also, not everyone agrees that the best way to counter the ills of capitalism is to replace the whole system with something else that may be better but could be worse (in different ways). Being so casually dismissive of such people’s effort to improve things within capitalism means they won’t ever be interested in ideas that go beyond reformism.
Especially if you give them juicy details and a nifty new acronym they can get headlines with.
There's been plenty of articles pointing out that certain demographics are very under-represented in training sets, leading to all kinds of errors [1] [2].
Technological advances aside, the company should have clearly disclosed their use of facial recognition technology - concealing that raises serious privacy issues.
1: https://www.npr.org/2021/09/04/1034368231/facebook-apologize...
2: https://news.mit.edu/2018/study-finds-gender-skin-type-bias-...
Should there be?
I don't know if there is, but don't think so? I think there probably should be -- but also, it'll be just another fine-print fades-into-landscape thing. All the signs about video monitoring don't really matter much, we just assume there's video monitoring everywhere and don't even notice the signs anymore. I assume facial recognition will soon be the same, unless it is regulated beyond requiring disclosure.
https://www.nytimes.com/2022/05/30/opinion/illinois-biometri...
Knowing that you have facial recognition and eliminating it is much easier.
A chemical can't be seen, and can't be removed.
And even if the hardware is super entwined with the building, making it hard to remove, such as tied in with the HVAC system, there likely will be some toggle switch to turn off facial recognition. There's no toggle switch to remove chemicals.
All it takes is UPS adding facial recognition to driver bodycams or something and suddenly your building has facial recognition in it. Better to just put the warning everywhere and forget about it.
If your place of business is actively adding cameras, and is actively using facial recognition, those are actions that your business has taken. A temporary action of another party should require you to do a disclaimer. Especially if the same action is something they should be disclaiming.
As for facial recognition in common areas, the landlord can put a clause in the lease agreement requiring tenants not to do that.
If disclaimers are required for facial recognition and a UPS driver has a facial recognition bodycam, I assume it'll be the UPS driver that needs the disclaimer, not every place the UPS driver visits.
[1] https://github.com/usnistgov/frvt/blob/nist-pages/reports/1N...
It's pretty easy for the system to show the source photo to an employee, and then they themselves can judge if they feel confident the shopper is actually the same person.
Facial recognition software should always be implemented under the assumption that it makes plenty of false positives, and human review is always necessary.
(What you're talking about is 1,280 false positives a day, or less than 1 per store per day.)
Again -- not defending Rite-Aid here. Just saying that there's nothing wrong with the statistics of it.
I would contest that. Determining if someone is the same person as a low-quality photo is not necessarily something a human can do, and that's especially true if the human in question A: basically doesn't care and is likely to screw it up every way it is possible to screw it up and B: is influenced by whether or not they're willing to directly confront someone who is nominally a criminal while they're being paid the de facto local minimum wage.
This plan is all sorts of infeasible and frankly stupid, and the purely human concerns are sufficient for that determination even before we add the tech in.
https://qz.com/251791/passport-officers-are-no-better-at-per...
(Someone is now going to suggest, right, that's why we should have computers do it instead, bringing the circle back around again... but just no).
If humans get it wrong 15% of the time, that means they're reducing false positives by 85%.
That's the whole point of combining facial recognition with human review.
You still have to decide what to do with that final information considering that it's still not perfect.
But you should never be relying on facial recognition by itself. Even if humans are imperfect, they still improve the accuracy, and can make the final call "nope I'm just not sure, I'm not going to take action".
As an example, you can combine human review with automatic facial detection of identical twins and likely not see much (any?) reduction in error rate at all.
Two independent "85% accurate" humans are not 97.7% accurate for identical twins either.
No, evidence suggests they are not. We're all very aware of the horror stories of AI misidentifying species. Different AI systems are different, but in general AI seems to make quite different classes of mistakes from humans. Our brains work very differently from current statistical models.
So human review absolutely adds accuracy, you can generally assume. And it adds human-accountable judgment which is just as important.
>(Someone is now going to suggest, right, that's why we should have computers do it instead, bringing the circle back around again... but just no).
So where does this leave us for facial recognition? Should we ban both computer and human facial recognition, because they're both flawed? How would that be enforced? If a store employee thinks they recognize someone from a few minutes ago, are they supposed to ignore that fact, and pretend that they're different people, on the off chance that the guy might be someone else[1]?
Where it leaves us is that it doesn't work, and it can't work. I see no evidence that there is some big reservoir of facial recognition quality to be extracted from the same basic data set. There is all sorts of reasons to believe that it is simply impossible to create a system that can be given a small percentage of the population as the targets and pick them out from millions of samples correctly.
Of all the disciplines, those trained in computer science should be aware of the concept that problems can be fundamentally hard or unsolvable.
However, I've been careful to phrase what I think may be fundamentally unsolvable as being related to "the same basic data set". Expansion of the data set provides other possibilities, and while I'm not ready to declare that adding that data will certainly solve the problem, I'm not ready to declare it as fundamentally unsolvable either. Add portable device tracking, gait analysis, speech analysis, anything else some clever clog can think of, and probably drop the requirement that de facto minimum wagers be asked to confront nominal criminals (I would assert there is no solution to the mismatched incentives there), and the problem may well be solvable. It would, however, require Rite Aid and anyone else planning to use this sort of thing to radically upgrade their hardware.
You didn't answer the second part of my comment:
"How would that be enforced? If a store employee thinks they recognize someone from a few minutes ago, are they supposed to ignore that fact, and pretend that they're different people, on the off chance that the guy might be someone else[1]?"
>and probably drop the requirement that de facto minimum wagers be asked to confront nominal criminals
Are you saying this on the basis that they're not qualified to make an identification, or that confrontation would put them at risk of violence? If it's the latter it really doesn't have anything to do with facial recognition. It would still apply even if replaced facial recognition with a 100% accurate oracle.
This is hard, we generally do the opposite. Especially in racialized ways in the USA.
AI systems are often promoted as some kind of a solution to this, that somehow avoids human bias/mistakes. I think your comments even revealed that kind of thinking. I don't think they should be thought of that way.
Banned lists are simply impossible to implement in general. Instead, police should be more active in shoplifting and organized theft cases. Someone shoplifts, it’s at least a felony, get them in the system, and apply penalties to repeat offenders. Having stores sort this out themselves is just crazy.
Why do you think the plan is "infeasible and stupid"? You don't think the technology will catch up?
"You don't think the technology will catch up?"
First, technology can not transcend GIGO. GIGO is fundamental.
Secondly:
"When a customer entered a store who supposedly matched an existing image on its database, employees would receive an automatic alert instructing them to take action — and the majority of the time this instruction was to “approach and identify,” meaning verifying the customer’s identity and asking them to leave." - the article
Face matching is not a hard problem for computers. Face matching is a hard problem, period. We humans seem to have dedicated hardware for it, and we are not generally a "dedicated hardware" sort of species when it comes to that sort of task. GIGO is fundamental for humans too.
If that were true, then federal law enforcement agencies wouldn't use social media as a database for facially recognizing people suspected of crimes.
The task of picking a face out of hundreds, matched with the other additional cues social media can add, is radically different than the task of picking a face out of the entire human population. It is the latter that is infeasible.
Yes - but the "approach and identify" of false positives/innocent people was the actual embarrassment and harassment that the system got banned for, it was the human review (asking for ID etc) that was the issue.
What about the step where it shows a human photos from original footage and current footage and they get to say, nope I'm not confident?
Again, not defending Rite-Aid here, just pointing out that facial recognition needs a human verification layer before taking any action at all. The fact they weren't doing that is just one part of why their actions were wrong.
Assuming most of them are repeat, then there are going to be more true positives than false positives.
(Again, not defending Rite-Aid here, just pointing out that the statistics aren't the issue.)
Yeah, that's not going to happen in any meaningful sense with ordinary employees. Asking them to make a judgement call like that will just result in employees erring on the side of "it could be them, so I confirm" rather than "I'm not sure it's them, so I don't confirm"
I think that an understanding of basic statistics still eludes a lot of people. Teaching it should be prioritized as much as teaching algebra. There are a lot of interesting real-life examples of how we get confused or tricked with statistics, enough to even keep the attention in class of the average high-schooler.
No one is disagreeing that 1 per store per day is a small number. We're disagreeing with the OPs statement that there's nothing wrong with one false positive accusation of shoplifting per store per day given the obvious consequences of such an accusation in the context of the US system of policing and global blame shifting to the machine, and that given such a context essentially any false positive rate is too high.
That sure does limit discussion, and human reason generally. I mean, what do you suggest instead?
Cops have probable cause and search you. Find no evidence. "Oh boy sorry for the mix up sir". Hell on earth!
i've been racially profiled before and never once has a cop apologized "for the mixup" after detaining me (rudely, usually cursing, fishing for a way to bust me).
"hell on earth" is living in a dystopian society where non-white citizens are detained and held for no reason and assumed to be guilty, because of a malfunctioning "AI" system.
Trust me man it’s especially degrading not to mention time consuming.
Then why have AI?
Also, I think ppl would be surprised at the number of places that use this type of sw (maybe not ppl here.) Walmart has amazing sw that id's ppl before they even enter the store and regularly work with LE in helping find ppl.