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> So its more about empowering the customer service teams than completely replacing them.

That's right, but this would cost more money so until these blunders start costing money then they will continue until morale improves!

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Agreed. It'd probably also help for OpenAI/Bard to generate some tutorials and white papers on best practices for the customer support use case - perhaps focusing on how companies can integrate ChatGPT/Bard into tools like Jira/ZenDesk to enable such workflows.

I think they (or someone else) eventually will, willingly or not. We’re kindof in the phase of figuring this out anyway. Collectively that is

I think we can go one step beyond. It would probably help for ChatGPT to generate list of alternative use cases besides the customer support one, so that ChatGPT can generate tutorials or white papers focusing on how companies can integrate ChatGPT into their additional workflows.

Nice - that's super meta.

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