Coincidence? United, Delta, American Change Business Programs

> [sw] took more than six months just to get set up with the wrong information, an overly manual process, and in the end, wasn’t nearly worth the squeeze for the clients.

southwest is the only one that won't give "gifts" to your company employee making the decision (not telling outright bribes, which does happen, but some 1st class tickets thrown around now and then). that's why sw is often not present in company policy.