Can anyone recommend any open source or good software to implement as a ticketing system. To give you an idea we are looking to be able to record client tasks performed and completed.
Look forward to hearing any ideas.
RT always seemed like a good approach: http://bestpractical.com/rt/ I had problems getting all the right perl modules together an installed last time I checked it out (5 years ago), could be better now.
There is even a free online trial.
I have also heard many good things about Bugzilla.
I assumed the OP meant support ticketing software
We are an online travel agency so for each customer sale there are a fair few steps; ticketing / supplier payment filtering / confirmation notifications plus customer contact issues also.
We therefore requires a ticketing solution so we can attribute different actions and notes to each customer until completion.
(does the client need access to the tickets - or is it internal only??)