Of course, the support portal requires you to auth to use it...to get help with auth failing.
Anyone else seeing issues getting in to their dashboard?
Edit: Auth started working for us and dashboard access became available for us around 5:15 pm ET.
The login issues are unrelated to the security incident. We notified all of our customers and users concurrently resulting in a spike in login attempts. Please try again in a few minutes if you are still having trouble logging in.
Please continue to monitor our alerts page: https://www.mongodb.com/alerts
I'm trying my personal account as well and it's telling me MFA isn't set up (it is) and it's making me go through the MFA setup flow again. All attempts to setup another 2FA code in 1Password or to get even an SMS code sent to my phone are failing.
Edit: Personal account with a TOTP 2FA is working again now as well.
This is feeling worse than they're letting on to.
No. I did not. Nor do I now.
I had a TOTP setup in 1Password and Mongo was telling me MFA _wasn't_ set up and sending me through the MFA setup flow again.
All options, SMS included, were failing in that MFA setup flow they pushed me in to.
They're back now and my existing TOTP token is generating one time use passwords that work now.
But without two factor, only your account credentials are needed.
So yeah, it's definitely better than nothing, you are effectively forcing your opponent to social engineer your carrier, and doing that generally requires knowing the full number and usually at least your name, if not more identifying information that's harder to get, like social security number or equivalent.
Sure, TOTP or other two factor mechanisms are better because they require access to one of your authenticated devices (assuming the TOTP isn't done by a secure enclave), but SMS two factor is definitely better than disabling two factor.