You paid them money and trusted them with your data. Any usage on your part is an investment in the company. Of course you would feel entitled to know why they are ceasing effective immediately
If you put money in the bank, do you expect to get it back?
Going with the Steelman path - This is true if I sincerely believed in the company, likely promoted them to others, and was emotionally invested. I definitely would want one. As a shareholder, I would demand one.
Anyway, based on the OP's tone of this thread, I doubt they were emotionally invested let alone a paying customer - but assumptions.
They said the explanation is suspicious. That doesn't mean they feel like they are personally owed an explanation.
Uh-huh
Even if you don't owe me any explanation, if you freely give me a bad one I'm allowed to say there's something weird going on. Especially if you chose to make a fully public post about it.
Read the comment again. "perplexed" "It only communicates" "Am I reading too much into this" "curious". I don't see any implication of being owed more. It's a criticism that the post is not leaving the message that is intended.
It's not the same, but it reminds me of the quote: My "Not involved in human trafficking" T-shirt has people asking a lot of questions already answered by my shirt.
I’m not owed explanation if my local gas station closes down and I bought a tank of gas from them the day before.
That's what we're talking about here, not forcing them to stay up somehow.