I am reading recent reports about the functioning of Bing Chat, the integration between GPT4 and Bing search engine. It seems that this "new generation of search engines" is polluting trustworthy sources introducing factual errors when summarizing articles about sensitive topics like elections.

The most concerning thing is that Microsoft is aware of the problem, and it seems to not be able to fix it.

Can someone point me some good arguments saying why this Generative Search Engines can be a step forward in accessing information on the web and not a (very costly and energy consuming) step back for the information ecosystem?

I don't understand if I am too pessimistic or if they are actually selling something that is not going to work for such tasks, because of its stochastic structure, and there is nothing they can do to fix it.