I don’t agree. RAG works just fine for this use case if you have a decent chunking methodology, good prompt design and some secondary safety rails. We do just this in our product (https://hrharriet.com).

The challenge Microsoft have set themselves however is that their problem domain is very large. They have to accommodate many different types of queries. We do benefit from having a specific type of usage pattern and much smaller data than a “real” Onedrive.

That said I am baffled that this product has performed as badly as it did in the review. These seem like pre-alpha type issues. I guess we should congratulate MS for being willing to put these things out to test at early stage but… come on!