I built a UniFi network 6 or 7 years ago. I was pretty excited, as the hardware seemed properly solid. A touch expensive, but I was expecting it to run forever, essentially.

The hardware was actually really good from what I could tell. Not a single issue that wasn't caused by my own misconfiguration. But the software, woof. The software was designed to do exactly one thing: look impressive to execs in a board meeting. It was nearly unusable for me. I don't recall any specifics, but all you really need to know is that it took multiple days to get a simple home network with a single AP and a single router set up. It was so much effort just to log in to the damn thing.

I went into this project excited at the prospect of all the cool monitoring and analytics I could do. Fancy security and remote access and whatnot. After I finally got everything configured, I never touched it again. There were a few times when I needed or wanted to get into it, but I couldn't remember the specific incantation and combination of software needed to access it, so I just didn't.

I'd love to have a solid system built on quality hardware. UniFi is notionally exactly what I want, and exactly what a lot of hackers and tinkerers want. But the quality of your hardware is pretty much irrelevant if your software wasn't designed to be used by humans.

So I'm stuck using consumer routers with open firmware. It's fine I guess.