Tell HN: Apple can lock your account irrevocably without telling you why
Any Apple service I try to log in to will show this error, including password reset or any other support function that requires you to be logged in.
Can I simply log out from iCloud and carry on without an Apple ID? No, I need to log in to the account in order to remove it from my devices, but I can't since it's not active...
My account has been active for over 6 months. This started happening two days after I bought my first iPhone from the Apple store in SF.
My first contact with their support was good. It seemed like they recognized the issue and they were able to reactivate the account the next day. However, the day after that the account got deactivated again. I got in contact with them again, and at that point they could do nothing.
Apple Support seems to only be able to reactivate an account once. They can't even tell me why the account has been deactivated.
When I asked them to escalate this to engineers, they said that the "Senior Apple Support" is the highest level of escalation I can get and that there's nothing else that I or they can do.
They recommended resetting all my devices to factory settings.
I'm just dumbstruck by how absurd this situation is. Thousands of dollars invested in their ecosystem and they can't even tell me why my account has been locked? And their recommendation is to wipe all my devices??