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Comment by opportune | Hacker News Reader

> A 15min downtime window announced in advance is fine for approximately 100% of SaaS businesses

What? As a customer, this would piss me off to no end and honestly be a dealbreaker for something like payments or general hosting.

It's pushing dysfunction onto your customers, and if your customers are technically experienced, they'd know it's a completely avoidable problem.

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> and if your customers are technically experienced, they'd know it's a completely avoidable problem.

If they're technically experienced, they know every 9 costs exponentially more money, and probably agree that it's a good tradeoff.

Frankly I do not recall a single service without downtime, this includes banks I use. Yes I'd be mightily upset if said downtimes had lasted for days. 15 min - I do not give a flying hoot as long as it is not too often.

I suspect it's likely that the services that the other posters use _do_ have downtime, they are just done at hours where they don't notice them.

I would literally have no idea if gmail went down from 1-2 am any day of the week. Hell. I wouldn't notice if it was down everyday from 1-2am.

If you've got planned maintenance that requires downtime then you are always scheduling it at the times when your traffic is at its lowest. How much you avoid hard downtime is a function of how much money you're willing to spend on the maintenance.

Or how much revenue will be reduced by downtime.

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