For completing online orders there is a privacy issue but is there anything actually wrong with the drive thru processing startup? It seems smart to start with outsourcing to prove the business model and then replace with AI once the product market fit is demonstrated. It’s classic “do things that don’t scale” isn’t it?
I actually agree with the substance of this comment, but want to point out that the word "startup" doesn't apply here. Presto has been around since 2008, when it was selling table side tablets to restaurants. After years playing around in that market, they did a SPAC IPO and then did a fast and hard pivot into becoming an AI automation play. Nonetheless, they saw an opportunity and went after it quickly. And the fact is, it did move the needle for a lot of these restaurants. I spoke with an owner of a few Checkers stores who was talking about how excited they were to have this offering, not just to replace workers, but because they often had no-shows and absences that would completely ruin their daily operations, and offloading one role could mean that their teams could be more resilient.