I can't say it's the case for OPs case specifically, but I absolutely saw code that automatically closed tickets in a specific queue after a random(15-75) minutes to avoid being consistent with the close time so it wouldn't look too suspicious or automated to users.
If they actually took the effort to investigate as needed? It would take them even more.
Expecting them to actually sit and watch the video and understand meme/joke talk (or take you at face value when you say it's fine)? That's, like, crazy talk.
Whatever size the team is, they have millions of flagged messages to go through every day, and hundreds of thousands of appeals. If most of that wasn't automated or done as quickly and summarily as possible, they'd never do it.