If no, what happens if you are a customer from France or Germany? It seems like this contract is totally unenforceable!
A bit deeper, I really wish it was illegal to create intentionally unenforceable contracts. Too many companies create these incredibly scary contracts that no mortal human can understand, let alone know if unenforceable.
Directive 2013/11/EU, article 10 states "Member States shall ensure that an agreement between a consumer and a trader to submit complaints to an ADR entity is not binding on the consumer if it was concluded before the dispute has materialised and if it has the effect of depriving the consumer of his right to bring an action before the courts for the settlement of the dispute." https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:...
This does not preclude the customer signing away their rights after the dispute arose, as part of a settlement agreement for instance.
Subway (the sandwich chain) is a good example of that. They were kinda screwing their franchisees and were forcing them to do arbitration in NYC, even for German franchisees. This was voided by the northern German "circuit court"[1]
[1] https://www.omsels.info/wp-content/uploads/OLG-Schleswig-Urt...
There are no French customers of 23andme because non-court ordered DNA tests are illegal here.
[0] https://en.wikipedia.org/wiki/DNA_paternity_testing?wprov=sf...