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Comment by candiddevmike | Hacker News Reader

And if you called the restaurant enough, you typically got on a first name basis with them and had incredible customer service. Now you're just another customer #47523 that created order #37324.

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We had friends who got Domino's every Thursday. On days when they hadn't called by a certain time, Domino's would call them and ask if they wanted their usual.

(This was in Tegucigalpa in the '90s, fwiw)

When I showed up to pickup my pizza and they recognized me, I scaled back a lot. I knew then that I was going too often relative to everyone else.

I got a notification from my bank when my girlfriend used her debit card to order at the local Chinese on her way home from work. I was bored so I went to surprise her... she was then greeted there every time with "is your boyfriend coming?"

Ehh some restaurants still know you on a first name basis even with DoorDash. I used to order from this one Philippine spot like twice a week and after a month a decided to go there in person to sit down and when they asked for my name they immediately asked if I wanted my usual DoorDash order

> And if you called the restaurant enough, you typically got on a first name basis with them and had incredible customer service.

Also Caller ID isn’t that new.

Caller ID made answering phones at work fun. When we saw "you know who" calling, we'd rock paper scissors and the loser would have to answer.

I don't know about your experience but zero restaurants I've worked in had caller id.

It existed since at least the 1990s in the US. Is 30 years enough for you?

I definitely miss the experience of hearing “the usual?” once I tell them my address.

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