I have a lot of interaction with Google Cloud Support, mostly around their managed services. I am genuinely not over-impressed with their service, considering with similar employers of size on AWS the support experience was always wonderful.

However, I will say if you are on Google Cloud and you have a positive interaction, make a big deal about someone helping you. Given the rarity it occurs, it’s not a big deal to really go out of your way to reward someone with some emphatic positive feedback. I’ve had four genuinely fantastic experiences and there’s always a message to a TAM that flows soon after. I hope more people like those I interacted with get rewarded and promoted.