Amazon exec: it's time to 'disagree and commit' to office return despite no data
fortune.com
fortune.com
This tone-deaf entitled management bullshit is so, so exhausting. There's no way to answer his empty argument - "I just know its right". Well, good for him.
The real reason I believe? He's worried his bonus will be impacted, so he makes the easy call - casually screw everybody so he can sleep easier about his $1M christmas check.
It's a bet in a way, if they're wrong, they will be "punished" by market forces.
== Everybody who does not want to go to the office, the shareholders and others involved but NOT the one making the decision based on nothing.
we live in age of monopoly, market forces no longer punish. in 1990's there were twice as many companies registered on the stock exchange as today
I have to fly Delta home. They cancelled my connecting flight, moved it to a day later and say "sorry, you can sleep at JFK!" The next time I fly, I've got 1/3 odds Delta will be the only one flying where I need to go.
Rinse and repeat for online merchants. This will have ZERO effect on Amazon's ability to function because employees have ZERO clout in management meetings.
Many Libertarians make a point of stating it in discussion as some kind of flex even. I have no idea why, as it is basically a declaration of one's own economic ignorance, but there you have it.
There is no punishment for the individuals making bad bets.
they RTO and then they polish their resumes, and fill seats while they look for a new job. That's what I'd do. Office Space 'bare minimum' mode.
I DO NOT CARE if I am theoretically more productive in the office. My price is my WFH price, and you're paying for the amount of productivity you get when I work from home.
If you need more productivity at my depressed WFH wages and nobody will come into the office, enjoy the discount on labor and hire more bodies to make up the difference.
I am mortal and my company is not, therefore, -I- get to decide how productive I am, and the market can set an appropriate price. If you don't like the price, don't hire me! I won't be losing sleep.
"My expected salary is X; add 20% if they expect me in the office".
It's purely a question of competition: I knew I could land a remote job paying X, and did, so I had no incentive to incur extra costs and lost time to go into an office unless I was paid extra for it. I ended up turning down several offers where people didn't get the memo and thought they could talk me around. In the end I was right about my market rate WFH.
Also, my pay was automatically reduced 10% when I went remote, not because they expect less work from me but because the market rate is different now. Not bad actually.
I think the biggest thing reducing my risk is the mix of office locations at this point.
Even further-out suburbs and small towns near those places can be half the cost or less, not to mention going to the Midwest or the inland West like loads of people have done.
As I said I'm being naive, so I am missing something from their way of thinking.
The advertiser loss might turn out to be fatal, but I would argue that was more due to a change in the direction of the company (and leveraging it up with much more debt) rather than personnel loss, per se.
They have an employee who has been with them for years, currently kidnapped by Hamas to Gaza[1]. They won't even acknowledge it.
It's a crazy thing not to acknowledge, not even in internal forums.
1: https://www-geektime-co-il.translate.goog/amazon-aws-employe...
I suspect eventually this will bite them. It already bit Google with ChatGPT who decided their priority was executing on a search business over other ways of accessing information.
But these are juggernauts companies that can f around a long time before they find out.
To be clear: that's always been the case.
Large enterprises prioritize predictability over excellence. That's the entire point of bureaucracy: you add a floor a the expense of also having a ceiling.
For meetings, the process typically was: 1. Try to book a meeting room for a group large enough, succeed about 80% of the time and scramble at the last minute other times. 2. Wait for someone to finish up their call. If someone super senior was in the room, my meeting was guaranteed to start whenever they felt like ending their meeting, which would be 5-10 minutes late. 3. Inevitably dial into a video conference because at least one member of the team is working in a different office, so not even everyone was in person anyway 4. Run out of time at the end and having to dash to my next meeting room late.
And this doesn't even account for the fact that getting quality heads-down time in an open office floor plan was nearly impossible.
Just take the good with the bad. Make in-person meetings mandatory for important events that require in-person collaboration like design sprints, brainstorming, launches, etc.
Of course, the way it's used here is a perversion of an otherwise useful principle.
Where does the "disagree" part come in to it then?
The opposite tends to result in endless discussions: people don't get to work in their full capacity - they still seek rebuttal, sneaking in their preferred approach, etc.
1. Employees slack more on average working from home. Employers want people stuck in a work-only place where they're monitored. Same as how open offices replaced cubicles "for cost reasons." I've seen evidence of this at my job.
2. They're heavily invested in physical offices in particular cities already, so much that they alone can sway the same real estate market they're invested in, and it's not a sunken cost yet.
Typically the tax incentives are deductible property tax, except sales tax, or some type of city provided R&D subsidy to help with state level taxes.
We received these back in 2010 with a 175 person game studio and we had 3 different cities pitching for us to move there. I have received outreach on even just a 5 person company. I can only imagine what cities will do with large employers.
They have extra-company reasons for RTO.
People who like being in charge pursue jobs where they're in charge. When you're a manager and you can't look around and see your minions hard at work, you don't feel like you're in charge.
It's really that simple.
I mean, really, why should I feel any loyalty if I know (and they know, too!) I'm lied to?
No amount of money (that anyone would be willing to pay me) could get me to sit on Zoom all day.
But is that someone else's problem?
/s
I feel loneliest, when I'm at the office. Even if just one person for a meeting is at home, EVERYONE just logs in for the online meeting. It's handier, better organized, make meeting notes together, etc, etc.
So beeing in the office for such meetings means I need to find a quiet spot, or alienate everyone in the call with a noisy mic.
And when I'm actually trying to get work done, I remember why open floor office's are hell.
No sorry, WFH is here to stay. In fact, I do believe we have crossed a threshold where it just cannot be stopped anymore.
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If you had a backbone and disagreed, doesn't that mean you should defy them?
The basic formulation originally comes from Intel. The idea is that if you don't get your way you shouldn't constantly try to force a re-examination of the decision as often happens.
> Have Backbone; Disagree and Commit
> Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
[1] - https://www.amazon.jobs/content/en/our-workplace/leadership-...
I'm very surprised that the takeaway from COVID wasn't just to have people work remotely from the lowest-wage countries in the world.
As someone who works in a very remote team, it's much harder to collaborate with people in very distant time zones. You can do remote work and have PLENTY of interaction over video, chat, audio etc. But you lose all of that when all the interactions are very slow and fully asynchronous.
Additionally - and that's a separate problem - doing remote work with people in other countries has an entire different set of problems. Work culture, legislation restricting hours, language barrier (even with India), etc. These problems are unrelated to remote work in general are related to outsourcing work.
Anecdote of one, but my company is fully embracing Canada and UK. We had multiple rounds of layoffs and all the new headcount is in those 2 countries.
> timezones, Work culture, legislation restricting hours, language barrier
None of that applies to Canada. And I can tell you first hand that Canadian salaries are lower than even the cheapest parts of the US. Canada is also rolling out red carpets to IT people around the world including H1B refugees, so worker supple is not an issue. Even for UK, only the timezone matters. It is very much compatible with the and work culture.
The company where I work has an office in both of these countries, but they only have a fraction of the US-based employees (and not growing in either). Most of the growth in the company is happening in the cheaper parts of the US instead.
My employer does not however own some form of magical right for my “best performance every day all of the time forever and ever”.
Suck it up employer.
Source: 10y+ remote exp
Because that's exactly what's happening to the thousands of COVID era Amazon employees hired under a full time remote contract.
It's fully within Amazon's rights to change the terms of the contract, just as it is with your employer, but that doesn't mean the people impacted can't complain about it, and it definitely has an effect on reputation for the stability of employment agreements Amazon offers.
Don't join companies like Amazon who will _never_ go full remote. Just because you joined a company _at a time_ when it was _forced_ to remote by external circumstances (act of God or biolab), doesn't mean you can expect that way of work to remain as it is once that circumstance is resolved.
Just like working remote has a lot of benefits, it has tons of issues. I know because I've worked 95% of my career remote. I would _never_ recommend remote to any Junior or even Senior SDE. It is bad for your career+skill growth (for some it is opposite; like me; but that's a tiny minority). And this is just one issue.
And no. No reputation/stability is harmed for companies like Amazon for this. There are plenty of people who knew these companies will RTO sooner or later; in fact it is surprising they didn't do it sooner.
I am under the impression that there are not a whole lot of companies who are salary competitive w/ amazon outside of FAANG, and most of FAANG is pushing RTO
AWS is over priced garbage and Prime offers nothing of value.
Bezos was smart to cash out when he did.
RTO/WFH becomes kind of obvious given a certain distance to the office.
If I live 10-20 mins from office, I probably go all the time. If I live 90+ minutes a visit to the office upends my life.
Only a small subset of people live close to offices. In part because cities have been poorly designed and housing costs are insane right now.
All around it's so obnoxious. Ya, my CEO doesn't mind RTO because he has grown kids, has a driver, has a home chef, etc...
Ammoral out of touch douches like this deserve all their workers to quit and show them they are nothing without us making them all their money.
They don't know how to track performance here either so I know they aren't making data based decisions.
Edit: in addition, if you are 400k+ you'd probably enjoy the privilege of skipping the interview and even having a position opened for you.
Maybe try to make your advice more applicable to at least 5% of the population?
The first reply was concerned about the pay scale and 300-400k are scarce but usually available. So either you are in the < 400k camp where jobs are typically available, or you are in the > 400k camp where you don't have to worry about job availability.
Overall, if your opinion is that jobs aren't available with your pay scale, have you recently searched for one?
It is also not the case that such people get in without interviews. Senior+ (though largely staff+) is generally when you can make 400k and there are definitely still grueling interview loops at those levels.
I'd accept a 10-20% salary hit to skip my 20m commute 3 days a week, but so far the only options have been for 40%+ lower salaries or work that I am less interested in. For me that tradeoff is not worth it.
Do they need to be distributed around the world or is that just an artifact of past hiring decisions?
We have offshore resources on the team too to maintain a 24 hours global presence. Europe and India. So are we onshoring to night shifts too?
I don't know what your personal situation is, and you don't have to go into any detail, but how/why is coming to the office affecting your personal well being?
Can't disagree there. Do you also do thing like having groceries/shopping delivered to your place of residence, to avoid having to leave the house. Or do you still walk/commute/drive/travel to things that most would consider part of everyday life?
Amazon, like other big companies, hired people during Covid telling them it was a fully remote job. Now these companies are telling the same employees to now come into the office.
Why blame employees here?
Yes. I was hired during COVID and the recruiters kept telling me that the job will be remote forever. They also told current employees that they can feel free to move and work remotely and to let them know if they change states for tax reasons.
I asked for that in writing and they gave it to me in writing.
Here in Chicago, I believe Amazon has offices at https://en.wikipedia.org/wiki/Franklin_Center_(Chicago) which is a place where driving makes very little sense.
They weren’t interested in counter arguments about how with the other people at home the house has to be heated/cooled anyway.
They want you in the office, overworked, overcommuted, no time to think for yourself. They want you tired and in a constant loop. How dare we ask our corporate overlords for their reasons and for data? We are supposed to postpone having a life, free time, friends, family, and spend hours of our days traveling in air polluting metal containers to an office to do work that we can easily do from home. If that demoralizes you, you aren't hustling enough.
Corporations brought to you the great Pacific Garbage Belt, global warming, alcohol and smoking marketing, the opioid crisis, the cost of living crisis, at least one or two wars, and possibly the end of mankind.
We should not be astonished by these greedy amoral husks of humans' lack of vision and compassion. We should hold them accountable for their evil and bring them to down their knees and remind them that without workers, they are nothing.
No one measures the environmental impact of unnecessarily forcing office workers to the office, the press doesn’t ask corporate leaders about their hypocrisy, so leaders just force workers back the consequences be damned.
Yup. Sounds about right. Data-driven to hell and back. Once the employment market recovers Amazon is going to be screwed big time.
Why exactly are they looking for ways to screw that up?
Sure you could get a sense for how much active coding time or whatever BS metric you can track, and look at correlation with WFH, but that stuff is pretty minor in the grand scheme of things. How's new grad onboarding affected? How's team culture and conflict management affected? How is dealing with difficult health challenges affected? Working remotely is a big shift with likely long term longitudinal effects on an organization that are hard to predict. You can't A/B test or analyze your way out of every single decision there. So I respect people making decisions without data on this, that's what they're being paid the big bucks for. As I'm sure they will respect my decision to leave the minute the terms of the arrangement no longer suits me, which will add a data point of N=+1 somewhere.
It's ok to ask to see the data if you're curious. But people are often asking for data not out of curiosity but just because they disagree with the consequences of a decision that affects them. I think that's disingenuous. You could deploy a team of data scientists to tell me that the org will definitely be 5% more productive if everyone worked from some office an hour away, and it wouldn't really matter to me. I still prefer having a remote work option and I won't commute more than 40 min to work. We don't need to ask for data about things we don't like, we can just disagree and either commit or create the attrition outcomes that will drive different behaviors in the future.
Based on the fucking clown show I see behind the scenes at AWS from a big customer perspective, it appears it's squeaky noses and big feet right up to the top.
Edit: they have data they're just ignoring it because it doesnt support their conclusio.
> Have Backbone; Disagree and Commit Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
In this context, “leaders” is (at least) aspirational, and meant to include all employees. I have a good deal of experience with the LPs, though I can’t claim to be an expert in evaluating the merits of their various applications. Particularly with this one, as it appears to be sort of encouraging situations that are more likely lead to discord and conflict. I would venture that, in my experience, this one is one of the more highly prone to differing interpretations among individuals. The times I have seen it used, or examples broadcast of its value, it is used in the spirit of starting or engaging in a good faith discussion, and at some point concluding a time box to the discussion by one party asking another to disagree and commit. In other words, two well-intentioned parties that both have meaningful contributions to the discussion (and represent that they understand the other party also has meaningful contributions) reach an impasse and know they need to get past it. By invoking disagree and commit, they both agree to commit their full energy and attention to the same concluded direction, work to see the success of that path, and (usually) discuss as an after action lessons learned, so that future disagreements of a similar nature can point to the data / conclusions to make better decisions. Again, I don’t know I have the best understanding of this LP, and it has not come up often for me personally, so I welcome feedback here from others with experience.
This is completely independent from my opinion on this particular issue, which I will omit. It does differ somewhat from the representation in the reporting:
> In other words, once any company decision is made, workers are expected to fall in line, even if they disagree with it
2 months ago
I moved states just before the return-to-office order at Amazon, so I quit https://news.ycombinator.com/item?id=37641660
2 weeks ago
Amazon to staff: Come into the office or your promotion is at risk https://news.ycombinator.com/item?id=38278074
well, if that’s the new bar…
don’t have data to back it up, but, i know that not only is he wrong, he’s a sociopath.