Tighter margins. Lots of low-paid call center staff and low-paid managers to crack the whip. Folks at Goldman would rather be on the golf course doing shady deals with Trump and Musk.
Operating a savings account like this one should be close to just picking money off the free money tree. It's wild to think that it costs them more to operate this than the margin they take off it.
Not everyone uses offerings in the manner the offerer expects. As software types, this is familiar territory. If you design a thing with only the happy path in mind while never allowing for that path not being followed, you’re in for a very rough time.