I don't think the bar is very high to be a good printing company. Brother is at the top, but that doesn't mean they're excelling, they're maybe not as visibly trying to actively screw their user base.
That’s literally what the article says.
Our requires its Windows drivers re-installed every while to even print anything (not an issue with Macs tho). Also, Brother is naturally on with the locked down cartridge, can't-print-bw-cause-you-low-on-magenta bandwagon with all other manufacturers.