"Then Google had layoffs. The layoffs were an unforced error driven by a short-sighted drive to ensure the stock price would keep growing quarter-to-quarter"

Seems like they fired the Google Adsense support team. I have been using Google Adsense for many years, and since last year there is no way of contacting any support, there IS NO WAY, I have lost over 10k in revenue because of it, and was only able to get my problem fixed after 2 months by joining a third party publisher network.

Keep in mind that Adsense is one of Google's main sources income, and that they take a 32% cut as an intermediary (So they have ample money to pay for a 5 star support)!