Sorry are you equating ai and software?
A recent example of how people try to use this mystical power of AI to absolve you of responsibility of your actions is how UnitedHealthcare, an organisation largely in the business of suppressing health care to those in need, introduced an atrociously bad "AI" to help them deny applications for coverage.
In that example it is very clear that the "AI" is simply a inert tool used by UHC leadership to provide the pretext they feel is needed to force the line workers to deny more care without the whole thing blowing up because of moral objections.
Or
(more broadly) Software is any construct that is functionally equivalent to its description.
(edit)