Linda Yaccarino: no single authentic user saw this content alongside IBM's ads
twitter.com
twitter.com
Is it just because the tweets in question weren’t very popular? In Media Matters’ screenshot, the ad-adjacent tweets only seem to have a few hundred views, so perhaps it was pure chance that they didn’t appear next to those specific ads for anyone else, though that seems unlikely.
Or is it because there’s an algorithm that tries to steer ads away from appearing next to potentially-objectionable content? But then why didn't it work for Media Matters’ test account? Does it have a threshold where if there’s so much potentially-objectionable content that it can’t find any valid placements, it loosens the rules? If so, how often does that happen? Or was there some other kind of failure?
In any case, I’m not feeling the transparency here.
And of course it’s hard to know what to conclude from data that’s apparently only about three(?) individual tweets, rather than a representative sample of similar tweets.
Occam’s razor is still undefeated there. What surprises me is how many folks think institutions are saints who can’t lie a la George Washington and not just a political apparatus
Sure, but with the data-hose being priced prohibitively high, how can this be independently verified? Oh yeah, let's just trust the CEO's words on X.
In any case, she's also admitting that IBM, Comcast, Oracle, Apple, etc. are paying for ads that not a single authentic user has seen. That doesn't make Twitter look good either. How many other useless ads are they paying for?
No, she's saying what she said:
"saw IBM’s, Comcast’s, or Oracle’s ads next to the content in Media Matters’ article. Only 2 users saw Apple’s ad next to the content, at least one of which was Media Matters. "
https://business.twitter.com/en/help/campaign-setup/create-a...
Her claim is Media Matters "manipulated" Twitter. The reality is they just used it, found neo-nazi content, and saw ads next to that content.
Why would any brand want to advertise on Twitter when that outcome is so easy to achieve?
If you want to make good decisions about what to serve, it helps to analyse the traffic logs, separate the authentic users from the rest, do lots of analysis on authentic users only, and then make implementation decisions based on the analysed behaviour of the authentic users.
So did Media Matters hack your server and inject the ads? I don't see why they or the other person would not be "authentic" users otherwise.
If you have the requirements that in no case your ads should be shown with content that you don't like but it happens at least twice.
You have a buggy mess of an unfinished software.
Oh wait that the game industry right now...
Unless Media Matters has ways to make infinitely more probable to provoke the occurrence. Which, I guess, is what happens. I wonder, for example, if they spend a lot of time browsing nazi content, and then Apple content, and then reload the page until the two appear next to each other?
My feeling is that the issue has been shifted from the legitimate worry that "ads might appear alongside content that offends the viewer" to the made up one "ads might appear alongside content that offends us but that absolutely no one will see except those who are fine with it".
Another problem is that Apple is effectively paying people to say extremist things via Twitter ad revenue shares.
And, apparently in order to enhance this funding, nazi followers just need to follow a few big brands alongside their extremist content.
A third problem is that makes Apple look bad and damages their brand.
The platform promises "brand safety" but isn't delivering it. That's why advertisers have withdrawn their ads.
The owner of the platform very publicly cozying up to antisemitic comments isn't a good look either. Brands don't want to be associated with that. Brands don't like brand damage.
Tesla investors don't like the brand damage:
https://electrek.co/2023/11/20/tesla-investors-turn-tsla-boa...
Musk has chosen these outcomes. He has no one but himself to blame.
> I wonder, for example, if they spend a lot of time browsing nazi content, and then Apple content, and then reload the page until the two appear next to each other?
(This neglects the fact that Musk publicly gives props to antisemitic memes while repeatedly saying, naw, don’t you believe your lying eyes — tweets that everyone saw, and the advertising pauses accelerated after he last did that, undermining his narrative.)
This is problematic because advertisers care about being next to any hateful content. She makes no claims about how many people saw ads next to Nazi content or racist content or homophobic content. Neither does the lawsuit. My bet is that she’s unable to make a more general statement because it would make X look bad. They clearly are able to mine the data, just not make truly exonerating statements from it.
Now that is just sad.
I just went to Instagram, typed in “shoplifting” and saw dozens of extremely racist comments, followed by advertisements. I can’t imagine the stuff written on Facebook being much better and don’t get me started with TikTok.
That is being staffed appropriately.
That has dedicated, senior, responsible leadership.
That has been audited by the Media Rating Council.
Musk dismantled all of this when he took over.
Go type “shoplifting” into IG search right now, you’ll see the comments with thousands of likes, some calling for genocide among other things.
It's about you having a process in place that companies, regulators etc can trust.
And for many reasons all of the trust in X has gone. e.g. pulling out of audits:
https://digiday.com/marketing/brand-safety-concerns-mount-as...
I'm sure there are earlier examples, but it gets harder to search as you go back, because the typical advertising-related boycott used to be that consumers would boycott companies who advertised in ways they didn't like. (Which, of course, is why companies have strict brand safety rules in the first place.)
And remember, this whole lawsuit is to distract from Musk’s outrageous antisemitic tweet that was the reason that many of these companies pulled out in the first place, accusing Jewish people of hating white people and precipitating The Great Replacement against them, real Nazi shit.
[1] https://storage.courtlistener.com/recap/gov.uscourts.txnd.38...
[in response to a challenge to those saying ‘Hitler was right’ to justify saying so, a twitter account replies] “ Okay. Jewish [communities] have been pushing the exact kind of dialectical hatred against whites that they claim to want people to stop using against them. I’m deeply disinterested in giving the tiniest shit now about western Jewish populations coming to the disturbing realization that those hordes of minorities that support flooding their country don’t exactly like them too much. You want truth said to your face, there it is.”
Musk replied: “You have said the actual truth.”
I think it’s clear why Yaccarino and Musk want everyone focused on how many impressions a small subset of the antisemitic content on X got, and not the breathtaking antisemitism (and racism, although clearly “hordes of minorities” doesn’t raise as many eyebrows because nobody seems to care about that one) that musk himself endorses (and has not apologized for or retracted since).
The quoted tweet remains endorsed by the wealthiest and most powerful person on the planet. Hard to read? Disturbing? Yes, of course it is.
Of course Twitter serves ads to bots. Distinguishing tests from other bots is difficult and a site as big as Twitter will be tested by very many third-party automatic tests. Suppose you run an advertising agency that buys ads on Twitter, perhaps via an intermediary. Why wouldn't you run a regular automatic test to e.g. test how many per cent of the queries for foobar point to pages that serve your foobar campaign? If you do that, you've created a bot that needs to be served the same ads as typical humans.
To say that media matters manipulated the algorithm because they follow nazi people and apple is a weird argument to make. Twitter is more than capable of knowing which posts are antisemitic/nazi and it should be trivial to simply not show sponsored content around these posts. The only side effect of this would be that Nazis in the platform won't be seeing any ads.
https://finance.yahoo.com/news/self-proclaimed-misogynist-an...
Apparently Twitter's system works by having tags associated with each user.
Some of those tags are added by automated systems, others are manual. Based on the tag it will affect your reach, what content you see, what ads get shown along side etc.
From all accounts Musk has reset this system back to zero, messed with the algorithm so tags are less effective and dismantled the safety team. So nothing is really working. And because it's been reset all banned users are allowed back in.
Why would they have to show them ads? Sure, platforms won’t catch coded messages, but the examples from media matters weren’t coded and should be easily detected. The request from advertisers isn’t “only show our content next to nazi posts for users who are nazis”. It is “don’t show our content next to nazi posts”. The second isn’t any harder. It is in fact easier to accomplish.
The claim is that X promised Apple (& others) that their ads would not be shown next to such content - regardless of whether that content had been served by algorithmic coincidence or because the user followed exclusively toxic accounts.
> The only side effect of this would be that Nazis in the platform won't be seeing any ads.
I imagine the no-toxic-content feature is available to select brands. Otherwise, you're right - Nazis get adblock for free. They likely see ads from a different pool, like one of those thousands of NFT AI ICO scheme ads that come with community note warnings. Point is, they were never meant to be Apple ads.
If a user can "force a scenario resulting in 13 times the number of ads," and those ads end up alongside pro-Nazi content, then the platform has a problem. The user isn't at fault here for the experience provided by Twitter.
Nazism is bad but being a Nazi supporter or sympathizer doesn't make someone's usage inauthentic. At worst it makes their usage harmful.
I think their point was that none of the real nazis saw these ads next to nazi content I guess?
I'm quite certain they were genuinely interested in seeing what happens when they consumed Nazi content.
Twitter's implenmentation of authentic user detection must be expected to try to separate normal users from e.g. test accounts created by client authors. And even if the Media Matters staff was genuinely interested in seeing etc, I think it's quite likely that their click pattern resembled a test account more than a Joe Normal User. (Intense activity immediately after signup, for example.) If that's the case, then Twitter's authentic user detection would classify the MM user as "likely test account" or something like that, and the authentic user data shown on Twitter's dashboards would exclude the MM user.
Lol. Indeed - if anything it's only becoming more representative every day.
This is from the lawsuit:
"Media Matters executed this plot in multiple steps, as X’s internal investigations have revealed. First, Media Matters accessed accounts that had been active for at least 30 days, bypassing X’s ad filter for new users. Media Matters then exclusively followed a small subset of users consisting entirely of accounts in one of two categories: those known to produce extreme, fringe content, and accounts owned by X’s big-name advertisers. The end result was a feed precision-designed by Media Matters for a single purpose: to produce side-by-side ad/content placements that it could screenshot in an effort to alienate advertisers."