I'm currently 60 minutes in, waiting on hold for American Airlines support, because I clicked on the cancel flight button on my trip details page hoping to get a warning page with details of my cancellation options, but instead it just canceled it on the spot with no refund/credit. I've never seen this before from any other airlines, nor any other products that cost thousands of dollars.

For some reason they also have no other way to reach support other than phone.

EDIT: Googling around it looks like it's standard operating procedure for some airlines: https://www.reddit.com/r/frontierairlines/comments/10svdqb/a...