The reality is that people in the developed world need to carry smart phones. It's expected in order to be a functioning member of society. My kid's school has an app that does messaging and notifications, my kid's after-school group has a different app that does likewise, etc. A few weeks ago, I was expected to "sign" a waiver for an activity by clicking a link in an email... while I was AT THE PLACE IN QUESTION. Since I didn't happen to bring a laptop to this activity, I pulled out my smart phone to do it.
So, when my phone breaks, I have no choice but to buy another one. It doesn't have to be a new model, of course. But, if they all collectively move toward removing features that I'd prefer to have (like removable batteries) or start adding things that I DON'T want, I'm still going to buy it because I more-or-less have to.
So, it's not that people don't care or actually prefer the way things are going. It's that they feel like they have no choice.
Again, I understand that they/we LITERALLY have a choice. We're not going to die if we don't buy a smart phone. But, it's not as simple as "they bought the thing, so they must approve of all of it."