These charging stations were built with a business model of set-it-and-forget-it. This doesn’t work. It should have been obvious this wouldn’t work, but I’m sure companies were blinded by the apparent simplicity of the business and the idea of being first to market.
This seems like a fairly easy problem to solve for charging stations that are in the parking lot of a business. Provide training and resources for people at those business, and it can work much like the gas station model.
This reminds me of the roll out of NFC payments. Companies had it, but it was always broken and they didn’t bother to fix it right away, as it wasn’t deemed critical, since everyone had another form of payment and people using NFC was rare. It was years before I felt comfortable enough to go somewhere without a physical credit card as a back up. It seems electric chargers are treated with the same, “nice to have, but not critical” attitude.