Ask HN: How Is OPNsense commercial development (as opposed to cust support)?

I purchased 5 years of OPNsense and a Ryzen Embedded-based Deciso firewall. The problem is Unbound and DHCP lease registration is flakey and doesn't work. That would be okay if Github didn't have 2 other similar issues that have never been addressed.

In my view, it's like an airline with economy class monetizing misery to force you to pay for leg room. Dark pattern nudges and hints that working for $$ vs. frustration and fiddling against a black box. And, I'm wondering if they're too small of an operation to effectively triage and address concerns, or if they're relying on the Tragedy of the Commons crowdsourcing of "support" and again monetizing misery for $$$$ support contracts.