BuildYourVPS suffers massive data loss
We encountered a data loss issue on the storage array hosting your VPS environment, details of which follows.
Your VPS was previously hosted from a hardware RAID based data storage array which encountered a firmware level fault earlier today. Our server vendor (IBM) had apparently not seen this particular bug prior to today, which has led to hours of non-stop troubleshooting and diagnostics throughout today (tracked at: http://status.tocici.com ).
The effects of this issue are an inability to access any data stored on the inaccessible array: despite advanced troubleshooting alongside IBM engineers, we remain unable to access any data previously stored within your VPS.
IBM is continuing to work with us, including a rapid shipment of replacement equipment, and in-depth root-cause evaluation assistance and support. Although in the meantime, in order to re-establish your VPS environment as quickly as possible, we have re-designated your VPS's host node; defining one of our existing standby nodes. You should see a new VPS build email soon.
We share your frustration over this issue, especially with the sudden loss of multiple drives in a high-quality vendor's hardware based RAID...an incident that in nearly 20 years of doing business, we have never seen before. We are continuing to explore options, and we will keep you updated regarding any positive developments.
Sincerely, TOCICI's Entire Support Team