I don't think a botched update is a big deal. It happens, and should be expected, in a sane design. The fact that the customer noticed is a big deal.
There are many implementations that could be used for an "auto rollback" feature. They either failed to implement that in a sane way, or they were goobers, and assumed things would always be rosy.
What happened to cars today? I refuse to believe that it's solely because these are electric cars, as if the way the car stores and uses energy dictates that it must be part of the internet of things.
Edit: there were electric cars over 100 years ago. I bet they never got software updates.
Tech Support: "Oh your garage door is bricked after last nights update? Yeah, apparently the [totally uncredentialed] contractor that wrote that update is only 3 weeks out of coding bootcamp and was just copying and pasting from ChatGPT. Lmao"
This needs to be heavily qualified or else it is outright false.