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Considering how every vendor has been shoving cloud, serverless, and anything-but-on-premise solutions down everyone's throat for the better part of the century so far, does that really surprise you?

It's shitty landlord syndrome all over again. Tenants should have the right to complain and wave their sharpened pitchforks at them.

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you get what you pay for, these companies have been racing to the bottom for years, trying to save that extra penny because IT is considered a cost center and always has been. In addition moving to the cloud is just a way to shrug off responsibility, it's not our fault it's AWS.....actually it is your fault because you were trying trying to save money and you handed off your business to the lowest priced contractor and now are surprised that the contractor doesn't care about your business nearly as much as you do.

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