When to Shut Up: A Visual Guide (With Included Algorithm)
shaungallagher.pressbin.com
shaungallagher.pressbin.com
- does this have to be said
- does this have to be said now
- does this have to be said by me
The ordering I learned was:
- does this need to be said? - does this need to be said by me? - does this need to be said by me, now?
I find this construction particularly useful in the “lead/senior/principal/blame-sink” role, as I’m typically trying to get the team to come to a conclusion without my explicit direction. Once it gets to the “okay, this needs to be said by me, now” moment, I pull the trigger. Otherwise, I try to just nudge the team in the right direction, leaving folks feeling more ownership over their work.
For example, if you’re speaking 1:n, the numbers should shoot way up as n approaches 1, and way down/zero out — particularly for some branches of the chart — as n approaches higher orders of magnitude (so using a log scale).
That is, you shouldn’t need to prepare a speech when you’re taking 1:1. And you likely shouldn’t be talking at all without preparation when speaking to, say, 100 or more (unless you’re not the speaker and you’re asking a question, for example).
I'm probably saying what you mean but preparation should mean (or include) practice. That is, if you're speaking to 100+ people, it better not be the first time anyone has heard your speech in its entirety. (source: once bombed a conference talk thinking I could "just wing it").
And Bottom Line Down Last
10 minutes[^1]
[^1]: https://archive.org/details/robertsrulesofor0000unse/page/1/... p. 39
If you can say all you need to say about something with a terse and pithy throwaway comment, then you've found the hidden non-zero safezone.
Using Russell Brand as an example, how do you describe the pattern that causes the kind of infinite nested open loops that make a polite interruption impossible? I'm occasionally guilty of it myself, where when my ignorance stupefies people into silent awe, it can read as rapt interest, but I try to always start with the intent to ask a question. What's a good conversational interrupt signal to give?
A) as politely but forcefully as possible admit you don't care what they are talking about ("I am afraid you have lost me here") then either pivot the conversation or make an excuse to leave
or
B) repeat to them in brief what they have said and affirm that you are completely with them on their point and either add your point to it or pivot the conversation or make an excuse to leave
Aka "terminal squirm" - that thing people do where they start turning their body and backing up to signal they want out of a conversation.
I learned this term a long time ago and quite surprisingly it only has a single page of hits on google.
“Excuse me, I need the bathroom.”
> Will you be reading a prepared, written copy of the speech?
I feel that when a speaker reads their speech word-for-word, especially if they are visibly reading, then it takes away from their ability to communicate. People like to make eye contact, and feel like a speaker is talking to them--when a speaker is reading, it has a distancing effect.
Better to write the speech out (either word-for-word or in bullet form), learn it deeply, and then say it without looking at the text. This lets you phrase things in a natural way in the moment, to make eye contact, to adjust the rhythms of speech to make the communication more effective.
General rules like these are useful with enormous audiences, because they are so heterogeneous that you have to play to the average. But even in that case, your sense of the average should be getting continually updated, people samples will differ -- Chicago is different from Miami, grad students are different from management types, 2023 audiences are different from 2018 audiences, etc.
Remember:
“First they came for the socialists, and I did not speak out—because I was not a socialist.
Then they came for the trade unionists, and I did not speak out—because I was not a trade unionist.
Then they came for the Jews, and I did not speak out—because I was not a Jew.
Then they came for me—and there was no one left to speak for me.”
— Martin Niemöller