This situation didn't make any sense to me. Wasn't Kitboga and his team playing the part of the party being scammed? What did this lady have to do with bitcoin receipt/qr-code?
The remaining mystery for me is how the second victim was able to repeat Kitboga's email address to Kraken support. It's possible that the fake transfer site included this email address somewhere on the page.
Presumably because the scammer's account was on kraken?
REminder that at this point Kitboga and victim had still not connected.
Scammer then gave QR maze infoline # to victim,and asked victim to try to call and untie the knot. That's really how Kitboga got involved.