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PR really spun gold when they decided to label everything from every single one of their databases getting deleted and backups nuked to intermittent connectivity issues as "degraded". Who exactly are they making feel better by not calling a spade a spade?

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People will take issue with any wording. Why try to find the exact right words each time when people will have exactly the same complaints?

I take issue with clear PR-speak trying to make the issue lesser than it actually is. When you're having an outage- call it an outage. Having a feature completely unusable and labeling it as "degraded performance" is clearly twisting your words to lessen the outwardly perception of the scale of the problem.

Because they want to use the same language every time, and say something quickly, and litigating whether something is an outage or degradation or latency or intermittent or whatever is a distraction.

People are going to jump on them no matter what. Having a engineers talking to PR wouldn’t help anyone.

Shareholders, generally.

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