I didn't know so many states require them, great info. Would be really interesting to hear from the hotel industry perspective what amount of customer complaints are largely due to regulatory decisions?
I have no objective data but there are lots of unintended consequences to well meaning regulation.
Lots of good examples in the Law of Unintended Concequences:
https://www.economicshelp.org/blog/2381/economics/law-of-uni...
There are a lot of hotel issues that make it difficult for customers requiring accessibility. They can be fully in compliance with the ADA and the like, and consider themselves “accessible,” but the reality is far different. Lends some credence to the question of unintended side effects because they are meeting or exceeding the law’s standard but still not serving accessibility adequately.
https://destinationsinternational.org/blog/seven-unintended-...