DoorDash now warns you that your food might get cold if you don't tip
theverge.com
theverge.com
And of course anyone who does this repeatedly should have their account and credit cards banned.
...really? You really think it's "beyond absurd" that if a customer gets poor service, they have up to an hour to update the tip to reflect that?
> The fact that people know that they can tip "high" then revoke the tip after delivery indicates that the purpose of this tip is understood.
If they are doing that not because of service but because they only wanted to "entice" someone to pick up the order and then renege, then they are abusing the "tip" functionality, not using it for its purpose.
Dasher should be incentivized by Doordash payment to deliver order. I also thought, as a customer, that Doordash routing was determining when Dashers pick orders up and the ordering of deliveries, and am disappointed to find out they do things this way (showing dashers tips and letting dashers prioritize higher tip orders).
Tips are meant to be incentive, but this system is weighted too heavily in favor of the driver. And so the incentive is warping the service too much.
If these companies want to operate like this, they should just automatically add a tip to every order as a fixed percentage.
But they won't because then they'll be undercut by the company that doesn't. Returning us to the logic of the standard tipping system whereby the driver gets or knows their tip after the service is complete.