Discord optimizes for you getting help with your problem at the expense of you being able to help yourself with your problem by searching for other people having the same problem.

I get that the majority, perhaps the vast majority, would prefer such a socially high touch "bulletin board" model, but... some of us run away screaming from such things. I find Discord impossible to navigate in terms of finding discussions of issues that have already occurred, and having to perform my own "archeological excavation" to discover the tidbits that are actually relevant to me is orders of magnitude harder and more irritating than, say, perusing/searching a discussion forum or similar online venue.

For those of us who came of age during the "RTFM before bothering anybody, dammit!" attitude toward supporting engineers, looking for already posted answers to a problem that likely someone else has already solved is vastly superior to bothering someone about a problem they might well be tired of talking about for the 100th time.

I've never been good at "conversation" in real life or online; some of us simply aren't and have/find our strengths elsewhere, and increasingly it seems all online discussions about, say, issues around a game published by a small indie vendor are being pushed to Discord and in some cases even shutting down other online communication channels in favor of that. A vendor who keeps its online discussion forums available and supported is always going to get a lot more interest from me than what I see younger companies doing.

Maybe it's just a big cultural shift, and I am no longer relevant. Not ready to "go away" just yet...