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Comment by pirsquare | Hacker News Reader

Why would you allow users to unsub from transactional emails?

Wrong address is one reason. For example, I receive transactional emails from a US-based ISP for someone else and the only way to unsubscribe is calling their customer service line. I’m not even in the same country.

I get a number of these for some reason. If they don't let me unsubscribe, I just report it as spam. It's not perfect, but it's what little I can do.

I still have a quite short firstname@gmail.com address, and those emails were unbearable about 10 years ago. Several times, the only alternative was resetting the the password and taking over "someone else's" account to then change the email to a disposable provider like Mailinator.

Hostile? A bit, but after contacting services and complaining, nothing would get done anyway.

I ended up changing email providers because of that.

Exactly, seriously -- I get monthly+ e-mails from a gym and a car dealership and some golf course because somebody else put in my e-mail.

I contacted the customer support for all of them and they said they can't do anything about it. To change the customer's e-mail address, I need to prove I'm the customer, and obviously I have no idea who they are.

So I gave up and implemented a Gmail filter in the end, but I definitely wish that parallel with the traditional unsubscribe, there was a way to say "this isn't that person's e-mail". Where I don't have to prove I'm the person, I just have to demonstrate I receive the e-mails.

The best part is when they aren't in a language you understand, and the site doesn't have one available.

I have in the past had very good data on how often a russian guy got a haircut.

I have that friend that whenever I don't feel like putting my own email or phone number I just put his. You probably have that friend too, the other way around

Why don't people like you just spend exactly 2 minutes to create a bogus gmail (or etc) account for yourself that you put down when you don't want to put your own email in? I just cannot fathom any reason for you doing this that isn't just malice. Surely nobody is just so _lazy_ that they intend to screw over their friends over a minute or two process making an account.

It's a prank. Meant to be funny. Best when signing up for something which might be construed as embarrassing.

I've also done this where I've donated $25 to U of California in the name of my friend who went to Stanford (rival universities). He's likely still getting calls.

The rival university one seems like a solid prank. The user I replied to did not make it sound like the intent was to be funny.

> whenever I don't feel like putting my own email or phone number I just put his

This sounds more like malice than well thought out humor. If I found out someone I knew and respected was using my primary contact information for spam emails at <insert random pet supply store or random restaurants' rewards programs here> I would definitely consider not talking to that person much any more. The rival university one however I would let slide because the intent from you is obviously different.

> Why don't people like you just spend exactly 2 minutes to create a bogus gmail (or etc) account for yourself

Have you tried doing this recently? Creating an email address has become a fairly draconian process.

Yeah, I just made a new google account today. It takes about 2 minutes. You need a birth date (easily lied about), a phone number (it's google, they have your phone number already, no reason to lie) where they will send you an 8 digit code for you to confirm, then type in your desired email address and your password. Hardly draconian. Viola, you have a gmail account. You can do more to ensure you're the only one that ever logs into it if you like, but chances are if you're setting this account up for the purpose we're talking about, you're just writing down the email address you set up and then forgetting everything else.

I'm not sure, are you implying that it is not worth doing this, and you would rather instead just pollute the inboxes of people that happen to know you? If so, would you like to be friends? I'd be happy to receive your junk emails if in exchange I can come by your place and just leave my trash in your front yard/driveway.

Phone number is draconian.

Google doesn't require a phone number if your ip / whatever they are doing to profile you has good reputation

Not that it’s really all that draconian anyway. Tying an address to some other piece of verifiable information is valuable when they probably have to respond to abuse complaints for thousands of gmail addresses every week.

If you want an account for legitimate mail, fastmail and gandi both make it trivial to add another email alias.

If you want an account for random garbage that demands an email address, use mailinator.

Why would you do that?

What is wrong with you?

These aren’t transactional. An email isn’t transactional just because the sender has a relationship with the recipient.

I think they mostly are -- they're all about reminders for upcoming appointments and vehicle checks (the dealership), confirmation of bill payment and notices of rate rises and holiday hours (the gym), and confirmations of tee time reservations or payments or something or other with the golf course.

What definition of transaction relates to a notice about holiday hours?

What's your point?

I'm not sending these.

This is not a spam problem but a security one. I received one guy (from the other side of the world) contracts and financial transactions. A mistake in domain name has resulted in his ?partner sending this information to me. Someone else could have used it. I think the process to handle these should a bit more different.

The problem comes, as I know very well, is that when you have a common sounding email, all kinds of people use it for all kinds of things. I get dozens of transactional emails a week from stores multiple states away.

A big part of why I’m stuck on/with gmail is that filtering redirects about 90% of those to spam.

> A big part of why I’m stuck on/with gmail is that filtering redirects about 90% of those to spam.

That doesn't really make sense? If you used an address on your own domain, other people would be pretty unlikely to enter that email address instead of their own. The problem with misaddressed email should be limited to domains with really high username density; nobody else than the Gmails and Outlooks of the world need to solve the problem because nobody else also has the problem.

Becaus having used an address personally and professionally for close to 20 years, I can’t really abandon it, and I honestly get way too much important stuff to only go I. There once a month or so. If I forward all emails to the new address, I get buried under the avalanche.

Why limit yourself to only either forwarding emails or to "check for important emails" once per month?

For example, email clients generally allow you to use multiple accounts at the same time. Configure your client to read emails from both accounts at the same time, and any time an important email arrives at the legacy account try to update the sender.

(I mean, I'm sure that xkcd.com/1172 applies, but still this seems like an odd thing to be blocked by.)

Becaus I don’t care enough, really. Email is something I use because one is expected to( not because one wants to.

IMHO, that sounds like more effort than configuring Emacs to map a CPU temperature rise to a Ctrl keypress.

I'd rather begrudgingly keep taking advantage of Google's spam filter over adopting the added workflow branch that is perceivably likely to trail me for another decade-plus.

Ha, I knew it was gonna be the workflow one!

Transactional email intended for other people is exactly my problem.

My name is common in certain areas, and I consistently get transactional email from banks, telecoms, and insurance companies around the world.

These businesses do not verify that their customer’s email is truly their own prior to sending emails.

Framing custom domains as the solution to this problem is a bit rash, no?

I'm not framing it as a general solution. But the GP was already migrating to a different domain and claimed this was the main blocker.

Custom domains aren't a panacea, I own my last name as an email domain, but my last name is one letter different from a building supply company in my country . I regularly get purchase orders sent to me instead of them, so even in a small country with a custom domain you can't escape misaddressed email

I'm having the same thoughts.

On one of my SaaS apps workers receive details on their shifts via email. If I allow them to one-click unsubscribe, I know there will be many who do so accidentally, with no idea how to resubscribe.

Currently they need to sign in and manage their contact methods in settings (email, SMS, etc). Thus they know how to re-enable it if they disable it.

I can see many support requests from managers saying "X worker isn't getting emails". Sigh.

I suppose the best you can do is indicate how to re-subscribe in the unsubscribe confirmation email and say, “you should save this email! Here are alternate channels to receive your schedule if needed.”

Perhaps you could notify the manager when a user unsubscribes? Puts the ball in their court to notify the user (their employee) they aren’t going to get critical emails. Make sure any unsubscribes show up in a log available to your customer.

You can simply put two buttons on the email, one for unsubscribe, one for re-subscribe. If they unsub by accident they can simply pull the last email and re-sub. It's not rocket science.

AFAIK Google shows you an unsubscribe button/link separate to the email and performs the POST request to your server. There's no option to ask Gmail to show a resubscribe button/link.

Or, send an email saying

“Hey. You unsubscribed. Here’s a link to resubscribe if you happen to want to!”

Right after someone unsubs.

You could also send them a reminder a few days later, just to be sure that they meant it. And then perhaps every week or so for good measure.

And you could probably take the time to add your weekly special deals to that reminder email, in case they might see something they like or need.

That seems to be a bad idea. The new rules state that you need to process the unsubscription within 2 days. Sending an email a few days later sounds like a good way to make it on the naughty list.

Don't be absurd - those rules are for evil spammers, not for your marketing department.

There’s a far cry difference giving someone a subscription link at unsub time and spamming resub links.

It’s already pretty standard practice to send an email notifying that the unsub request was processed.

Because I don't need or want:

- confirmation of my order

- my order has been despatched

- my order is out for delivery

- my order has been delivered to locker

- reminder to collect from locker

- my order has been collected from locker

- feedback on customer support chat experience

- my return label has been generated

- reminder to return my item

- my refund is processing

That's Amazon, in case it's not obvious. I don't need any of that by email, I immediately archive it, and if I want to know I look in my account, not my email. I even have the app installed and notifying me with all of the same and more (I'm spared 'x stops away' by email).

You are evidently in a tiny tiny minority of people with very special needs. The vast majority of users want to get these notifications, and most want to have them sent by email because it is one of the most uniquitous channels along with SMS and allows the recipient to "keep living and check the message later on when the time is right" (contrary to a regular in-app notification).

The vast majority of Amazon customers do not have its app installed. And those who do have the app can disable Amazon emails or create filters in their own mailbox, it's not exactly difficult.

> And those who do have the app can disable Amazon emails

No you can't, that is the point that is being discussed.

I get most of those twice, because the carrier is _also_ sending me "we received a package for you", "it is out for delivery" etc.

So they don't start getting blocked as spam? For transactional emails deliverability is often CRITICAL.

Oddly, on the cash app thing, I have a very basic username and seem to constantly have folks sending me money, sometimes good amounts. I never use the app, and eventually I hope the money goes back if I don't collect it.

More annoying on email but much less than it used to be - I think more systems require email verification now so a bit less common to get the misdirected order emails etc.

But yes, if I can't unsubscribe - then I block and report spam - even if it looks like transactional email (some is a lead-in to a scam where they will refund you for the "bogus" purchase).

You wouldn’t, if they’re true transactional messages instead of poorly veiled marketing ones.

Think of it the same way Canada’s anti spam law (CASL) works. https://emailkarma.net/2016/09/qa-transactional-emails-unsub...

I got a really cool vanity email address, back in the early days of gmail. But the downside of that is 100s of goofball people around the world randomly guessing it when they want to put some bullshit value in a field on a web form. The worst was when my address got posted to to some indian jobs forum, under a title like "test job" - I got dozens of applications per hour for a few days. I had to make filters to block all email that included the words "bangalore", "delhi", or "hyderabad".

Anyway, the job applications have died down, but I still get plenty of others for people who are creating accounts. I unsubscribe when I can, and "mark spam" when I can't.

This sounds like the Steve Wozniak story from his college and early Apple days. He was apparently an inveterate prankster, especially phone related. After starting Apple and gaining some influence in the tech world, he managed to secure a mobile phone with the number (888)888-8888 - something he'd desired for years but could only realise once the 888 area (mobile) code came into use. Well his life became a living hell - he'd receive calls at all hours, usually with only rustling or scraping sounds, sometimes breathing and the occasional gurgle. The penny finally dropped when he heard a stern motherly voice in the background of one of these calls shouting: "Put down that phone, Jimmy!" He realised that babies all over America were picking up push button telephones and hammering the most obvious button - the one right in the middle of the bottom row... He had to change his number because there was no way around this DDOS prank by The Universe.

Because (according to this announcement) if you don't, Google will put you in the spam folder.

Edit: I suppose it does say "unsubscribe from commercial email in one click". But it's hard to say exactly what they mean. They also don't define Bulk Senders - is that the domain or the sending SMTP server?

They defined bulk senders in the 3rd paragraph: "bulk senders — those who send more than 5,000 messages to Gmail addresses in one day"

> is that the domain or the sending SMTP server?

Let's hope from what ever comes first, or people will start sending from 1.example.com, 2.example.com ...

Because its better than me just sending it to the spam box. Or worse, not interacting with your service.

At this point something as simple as ordering something online means I get 4-7 emails and then some growling "please rate us" shit. And if I am stupid enough to do so, but only rate it 4 our of 5, another "we are sorry, please tell us what we did wrong" email.

Perhaps I do not care to receive them? Why does a store allow me to say "no receipt please", but you think your transactional spam needs to reach me?

Something something the customer is always right?

Because you're not evil?

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