WiFi is just as much part of the service a modern hotel provides as a clean bed, nice breakfast and whatever else they might advertise. Why isn't it treated like that? Why aren't they putting ads on my pillow?
The reason for the extortionate costs? Probably to make up for the lost revenue streams from people not using the in-room phones any more. I hope at that at least in this instance the guy wasn't paying for the internet access, that would be taking the p*ss!
For those of you in the UK then the show is here: http://www.bbc.co.uk/iplayer/episode/b01fhfw8/Watchdog_05_04...
Why watch expensive in-room pr0n from Lodgenet (and have to explain the charge on your bill) when a browser will serve up similar at a lower cost?
At a recent resort stay, they provided a catalogue that allowed one to purchase the same linens and toiletries provided in the suite.
Thought exercise: If you took away the WiFi, you would still have a hotel. If you took away the bed, you would have ____.