I had the worst experience with Wise and their support this past week. So bad it almost sent me to Twitter to rant. It used to be an amazing service but something has changed and I’m swearing off it too.
In addition, the UX is deliberately designed to take your cash. If your account is currently limited and you can't send money, there is NO indication of this anywhere on the app or website -- not even in the transfer flow. It tells you that your money is now stuck AFTER you've sent it to them. That's right, if you are unable to send money they let you create a transfer and just freeze your cash as soon as you pay. Such an oversight can only be deliberate to pad their float.
Do you know any alternative which doesn't do this? Because I've seen the same trick in all of them.
Support just tells me that contactless works in theory and maybe there's been some specific issue with every time I've tried it so far and so I should just keep trying.
I understand risk mitigation but I am not a moron and it's my responsibility if my card is used without my authorization and thus they can just pass liability onto me I don't care, it's not a credit card I can't spend more than I have on it.
Secondary to that, at least here they never update contactless limits, so it's still 500kc/20 eur, ať which point you are required to enter pin anyway, iirc back home in the UK many terminals allow up to 100 per transaction without pin