I’ve personally experienced their lack of competency when they refused to follow up on stalking/harassment of a friend. They said there was nothing they could do even after I’d tracked down what free texting service was being used and gave them the abuse email address for law enforcement to use. They just straight up refused to do anything. Finally I was able to get my friend’s number blacklisted from the free text message service’s side to stop the abuse (the scumbag would change phone numbers every time he was blocked so we couldn’t just block the number). We even knew who was behind it and they wouldn’t do anything. And before you think this was mild he was sending 100’s of texts a day and calling multiple times. He also keyed the victim’s car but again, cops wouldn’t do anything about it.