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How GCP support compares to AWS support? What is your personal experience with support?

Amazon is A-tier.

GCP is F-tier

GCP - Shutdown our production servers and took 1 whole week to get it resolved. Nothing fraudulent on our end. Just for missing out on KYC form.

Having had experience with both at the level of companies spending $50-100k/mo I can say both were pretty equally bad.

I doubt you were experiencing bad support with aws. You’re just bias.