The least bad solution for the bank is probably to close the customer’s account, because overhauling the system will surely be too expensive.
No, it’s not a good solution, but realistically what is the bank supposed to do?
No, it’s not a good solution, but realistically what is the bank supposed to do?
Unless they let go of every single customer with diacritics in their name, the complaint would still stand. Especially since the case is brought by a government body, not the end-customer.
The "throw your hands in the air" move for the bank wouldn't be to ditch this single customer, it'd be to ditch the entire eurozone. Remediation is likely cheaper.
I’m sure it will be expensive.
Their only possible argument would be that fixing their shit is not a “reasonable step”.
I’m not sure that even falls under the purview of the cour de cassation, but IANAL so I’m not quite clear on what a “matter of law” is exactly.