Jeff Bezos's Top Leadership Lessons

I really don't like Amazon. Why?

They treat marketplace sellers like garbage and they make up 30%+ of their yearly profits.

Customer is king, which means that if they file an A-Z claim (Amazon's dispute system), they win in 99.9% of the time. The customer gets a refund and gets to keep your product.

You are required to have a 30-day return policy (which is perfectly fine), but if a customer wants to return something 6 months after they purchased it, they will win an A-Z claim if they file it.

I know a seller that lost a claim a year after the fact. I can't imagine Best buy accepting a return on a book a year after it was purchased. Amazon doesn't even do this themselves.

They've taken the Google approach and run their entire seller help center using automated responses with nobody actually on the other end.

It's sickening that they can keep this position. They treat their workers and sellers worse than anyone, yet people just don't seem to care.

Ebay, with all of their problems, is actually much better. They are much more fair to their sellers.