They are doing it all wrong. Who runs on-prem hardware these days??? They should put it all in the cloud, they can replicate and have many instances of virtual Voyagers, not the measly 2. CDN should help with latency too, I hear their latency is measured in many hours, and is getting worse every day! Also, software update, big deal - use CI/CD!
They probably don't have a Kanban board either... Dinosaurs!