But how can you notify Google of anything?
Even when you report an important bug, bots and "product experts" just shrug it off. The only "notification" for Google is a lawsuit it seems.
Even when you report an important bug, bots and "product experts" just shrug it off. The only "notification" for Google is a lawsuit it seems.
> But how can you notify Google of anything?
Clearly with a lawsuit. Per the other article in this thread [1], Google did nothing when she notified them but de-indexed the webpage following her initial lawsuit.
[1]: https://globalfreedomofexpression.columbia.edu/cases/duffy-v...
What else would motivate them to do something? Externalities that harm others are just gravy for business until it threatens their profit. Awful externalities can even be a sign of competitive edge if they manage to avoid them bring priced in - social responsibility is anti growth.
But also, I mean if your qualm is small there's a thing called "small claims court" where you can get it settled probably cheaper than otherwise if you put a value on your time.
The better solution is make a regulation which makes Alphabet and its boards criminal if they ignored it. But it looks like defamation isn't more important than copyright infringement in US.
There is this attitude that humans shouldn't ever talk to other humans, but to systems. So if your use case is not handled by how the system was designed, talking to humans would take many months, so better just give up.
The problem may be even worse internally tbh. You want to use some project, there's old teams page, one email, you email person there and after 3 pings weeks later they reply they work now on a different team.
Combined with a different issue, this is fairly dangerous: Google allows fake scam websites to pay to get the top ad. Above the URL you ended up searching for.
There are cases of people writing skatteetaten.no (our IRS) in Chrome, ending up in google search instead, and they then click the top result which is a phishing site stealing their credentials.
I can't find any bug report for your issue.
Please post a link to your bug report, otherwise it seems like you didn't even try.
https://www.kode24.no/artikkel/derfor-googler-chrome-no-nett...
Fix was commited 7 days after the report was filed.
Anyway, Chrome's responsiveness on some random issue isn't at all representative of Google as a whole, which of course, it is impracticable for laypeople to communicate with a real person there.
Same way you notify any other company about anything. Registered letter sent to the corporate headquaters.
There is no guessing involved. That is how you notify a company.
I believe you are confused about what I am saying. I’m not saying that google will change anything just because you sent a registered letter. You send a notice, and they might change things or they might not. The notice in and of itself does not compel them to do anything.
What power does such a notice have then? In a court case you can say “your honour, we sent notice on day x, by registered mail, here is our retained copy of the content of the letter”. And the courts generaly assume that such notices were received and read (consult with your lawyer about any possible edge cases, of course). This is not generaly true if you send your notice via carrier pigeon, or shout it at their air vents, or stuff it in a teddy bear and flush it down the toilet. Those are less legitimate channels in the eye of the law.
So what then? They received your notice and you can prove it. What will that change? Maybe nothing. Maybe everything. If you have some legally colorable argument, it can help you paint their action or inaction following the notice as willfull. In some circumstances that increases damages, or makes them liable.
In practice what it wins you is that it will be read by some lawyer kind of person, and if that person reads it and says “uhh, this person could sue us and that would be bad” then they usually have the clout to change things. That of course depends on what you are giving them notice about. If you wrote some rambling with no actionable ask and no chance of a succesfull lawsuite they will ignore it. They probably get plenty of those.
Some basic information about court procedure and submissions, and a guide to the relevant law, such as defamation, would let a thousand litigants bloom, and Google would soon have a very real problem on their hands.
Most likely you'd get Google's attention at the first step, and a probably solution.
We've seen the many useless chat bots attempt to remedy the puzzle but the situation is rather different with LLM's
I for example reported on yt that the subtitle font-size is to small to read. I didn't bother to investigate what drives the inconsistency but the font is much smaller than everything else on the page.
If humans have to read this, write a report, put it in a bug tracker etc it will never be important enough to do something about it.
An LLM could figure out which line of code determines the font size. It could establish if it is indeed smaller than the other fonts and when. Then it could combine many similar reports into a simple easy to read list of tweaks with code examples.
I hardly ever use subs and normally I sit closer to the screen I didn't bother to search for the issue on google. Writing this I find an article on a 3rd party website that explains there are settings for the subtitles. There is a warning on this menu that says the settings are not persistent and will only work for this video but after changing the font size it works for all videos.
Should I report that as well? If nothing will be done with it why bother?
https://support.google.com/legal/troubleshooter/1114905?sjid...
As for whether one could expect results, there are stats on how often this functionality is used in the EU (about 200k requests per year) and how often it is successful (about half the requested URLs are delisted):
https://transparencyreport.google.com/eu-privacy/overview?hl...
Even after you use their delisting the customer care duty-fully informs you that your number can still be named and tagged on their platform.
After a while in my case they just didn’t respond.
https://support.google.com/legal/answer/10769224?hl=en
This doc explains the tools available and links to a "Personal Data Removal Request Form". Now, what they do with that in non-EU territories is another question.