< If user does not want to use the phone, then maybe the service is not for them.
That seems like a silly hill to die on. How is SMS any different than an email in simplicity?
That seems like a silly hill to die on. How is SMS any different than an email in simplicity?
It is a very silly hill to die on. Phone numbers are garbage. Difficult to change (banks/govt/emergency contact/ etc), difficult to mask (ala no “hide my email” alternative), and extremely invasive (no ability to customise notifications per sender/caller). So yeah, it’s no wonder people are becoming more and more wary of giving their phone number out.
When the alternatives such as email and push are so simple, it really doesn’t make sense why the OP is willing to lose potential customers because of some weirdly held opinion.