I know this apology has only ended up being as thorough and all encompassing as it has because of the other recent PR screw-ups from YC/tech related startups (wont name them here), but I'm not sure I care!

This should go down in the annuls of history as the defacto "OH SHIT! Sorry guys, our bad, srsly, really sorry! It wont happen again for these reasons.... oh and as a gesture of our sorrow, here's some free stuff!" style apology!

I don't currently use balsamiq, but after seeing this apology and reading their attitude to customer service, I will definitely be finding out more about them!