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Did you get back on to the store and seek resolution? If you're coming back in with the same serials they tried to fix earlier they will have a record of it.

According to op's comment in another thread [1]

> I brought it back to Apple after lots of phone calls and troubleshooting and Apple has now told me that something must have gotten messed up with the software. I am able to buy a new pair of AirPods if I would like to, or I can spend $250 for them to diagnose the issue (the price of a new set of AirPods).

[1] https://news.ycombinator.com/item?id=37866470

Not allowed in EU. Software bugs shouldn't render such devices unusable. See my other comment.

Tho I just read it concerns someone in Denver, Colorado. Who previously worked at Apple.

That hardly seems like OPs issue

"It's not a bug, it's a feature".

I am sure/I hope that with some more patience and visits to an apple store you will be able to resolve that.

(written by someone who quit the Apple garden when the batterygate happened)

see my question in the other post https://news.ycombinator.com/item?id=37867368