Amazon sellers say they made a good living – until Amazon figured it out
text.npr.org
text.npr.org
Instead of Amazon's early days where I'd see a large range of options and quality/price levels, I now deal with page after page of the same low-quality options from a large number of "different" suppliers. Increasing my spend doesn't work, as they've got that angle covered, it's just the same items but with a higher price. I can't even rely on reviews, since those are gamed too.
Then when I did find the item, the next hoop to jump through was the scams, when it's clothing: it's often a knock off using stolen photos, or the wrong size, or return instructions that demand delivery to a far away country even though the goods didn't come from there.
Then there are the issues with counterfeiting, or worse, like when Amazon's own staff steal the product by swapping the contents of the box - something that is incredibly difficult to prove with customer service.
Now if I want to shop online, I visit a store's website and buy directly. No scams, no counterfeits, no wrong sizes or b/s photos.
We’re just hard to find.
There are lots of American companies that have designed their own products and sell online but we are outnumbered by Chinese sellers who use a lot of similar tactics to sell their goods to get better placement.
It is a war zone for most popular product categories.
I’m happy people are starting to cover how Amazon (and Apple to a lesser degree) has decimated the small mom and pop online businesses.
Most of us leveraged social media to find small US communities that were underserved.
And now they are out of business completely or they have had layoffs in the last two years.
Traditional media does not serve underserved markets.
If you want to target Christian moms over 40 who live in Southern markets…
Or Muslim women 20-30 year olds looking for stylish but conservative clothing…
Then your best bet was social media.
Keep in mind, the Facebook, TikTok and Shopify partnership were growing into strong competition for Amazon.
Once they were dead in the water, Amazon raised prices and put the squeeze on its small FBA sellers by forcing everyone to sell FBA and purchase advertising.
If you know the brand and want to see what can be bought with a button push, or if you want to find random shit, go ahead.
I don't know if I've found any good general clothes shops. Just e versions of big boxes, and the brands own page. Then you have collectors/vintage/DIY shops.
> Now if I want to shop online, I visit a store's website and buy directly
This is what I do as well. Interestingly, my experience doing that has generally been better than Amazon in every way, except that if I want 2 day shipping (which I rarely want very much) then there is often a minimum order or additional fee. Which is fine.
But if your business is buying something from supplier X, adding no value at all and selling it on ecommerce site Y, then it makes perfect economic sense for either of X to sell to Y without you or Y to buy from X without you.
It's in the consumers interest for that to happen. The only situation where this wouldn't happen is if volume is too low, in which case you're adding some value by aggregating demand across a few channels.
My dad wanted a Theragun and bought one on Amazon. He thought he got a deal and it looked just like a Theragun until it arrived and he saw the cheap power connectors and no external battery.
Amazon is more than happy for cheap knockoffs to spread and rip people off by gaming thr product search system. Sure, middlemen are being cut out, but in many cases, so is the previously trusted vendor.
Not in every case but these sellers do provide value. They find obscure items for an underserved market and sell something people want.
Amazon literally has a team looking at data that basically leverages the work done by these sellers to turn a profit.
At minimum it’s like getting sherlocked.
Unless it's healthcare, in which case, "Yeah! Bring on the middlemen!"
Amazon's subsidiaries must not be able to sell on Amazon marketplace. The giant needs to be broken up. The Marketplace, the Warehousing and the Logistics must be three different businesses and other players in warehousing and logistics must be able to offer their services.
The free shipping must go unfortunately.
These are more or less annointed by Amazon and it is very unlikely that some third party seller will be able to compete with them in their respective categories.
It's a massive swathe of low quality goods of which I can't trust the reviews, the website's UI is highly cluttered and I have to filter through the trusted brands that I know.
I much prefer to just buy goods from individual vendors online or go in store.
Now, in reality amazon is basically an internet flea market, and those supplements you bought are probably either a fake knockoff of a brand and made with lead, or “genuine” but falsely reporting it’s contents with no oversight and also filled with lead, but it’s the idea of buying them through “a familiar and therefore trustworthy place” that matters.
Also the 2 day “free” shipping with prime really brought a lot of people onboard.
If I want to buy supplements, I will buy them from a trustworthy supplement store online that is popular and well known. If I want to buy a new TV I will go to popular and familiar online retailers that specialise in selling HiFi products.
Amazon is quantity over quality. I want to be shown quality products, Visa and the consumer guarantee I get from reputable retailers is better than unknowingly buying lead filled supplements.
That is the perfect description of Amazon. The internet’s flea market.
An EBay listing often has buyers contacting you through email trying to do the transaction outside of ebay. The lower the price the higher the shipping cost. Forced to use paypal. Gambling you get the product listed not scammed and can fight your way through the dispute process.
Individual vendors are great but you must do your own vetting. Going in and finding out they have no stock and you are directed online is getting more common.
Oh, how I wish that were my experience. That Amazon failed at this for me more than once was the straw that broke the camel's back.
Even with e-books, I only ever go there after identifying it as a last resort.
I do think that even if they technically aren't, they're very close to it.
A monopoly means you are _forced_ to patronize them. I know a lot of people who have chosen specifically not to shop at Amazon and they don't have a problem getting what they are looking for.
They have a monopoly on offering two day shipping and incredibly easy returns and an extremely reasonable price, that's why people use them.