Ask HN: Is Intelligent CRM a Need?

I make B2B SaaS apps. I don't have time to add all of my users into CRMs - they just don't support database as a source channel.

I want to create an intelligent CRM that gets users from your database automatically, and categorizes each user with behaviors (or $ value) and give custom actions, based on their category (for example: give %20 discounts who is not visiting the SaaS anymore).

Do you think it is a good idea? I talked with some users but they are choosing traditional CRMs over mine. Is this a wrong positioning or just the idea doesn't solve any problems? Thanks!